Privacy policy

Last Updated: 22 July 2026

At VYLLO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information including:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history
  • Device and browser information
  • IP address
  • Website usage information through cookies and analytics

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate order updates
  • Respond to enquiries
  • Improve our website and customer experience
  • Detect fraud and protect our business
  • Comply with legal obligations
  • Send marketing emails only where you have given your consent

Cookies & Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

These cookies may be used for:

  • Website functionality
  • Performance and analytics
  • Security
  • Remembering your preferences

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Shipping and delivery partners
  • Analytics providers
  • Legal authorities where required by law

We do not sell your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no method of transmission over the internet is completely secure, we work with trusted service providers that maintain high security standards.

Your Rights

Depending on applicable UK data protection laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Withdraw marketing consent at any time
  • Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details below.

Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfil your orders
  • Meet legal, accounting and tax obligations
  • Resolve disputes
  • Enforce our agreements

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Email: vylloofficial@gmail.com