Refund policy

At VYLLO, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • Returned in its original packaging with all included accessories.
  • Accompanied by your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at vylloofficial@gmail.com with your order number and reason for the return.

Return Address:

158 Frederick Road
Birmingham, B6 6DG
United Kingdom

Please do not send your item back without contacting us first, as unauthorised returns may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We'll review your claim and work quickly to provide a suitable resolution.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on products that have been used, installed, or are not in their original condition, unless they are faulty or damaged.

We also do not accept returns for:

  • Personalised or custom-made products
  • Gift cards
  • Sale or clearance items (unless faulty)

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you'd like to exchange your item, please contact us first.

The quickest way to receive a replacement is to return the original item (once approved) and place a new order.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to complete the refund.

If you haven't received your refund within 15 business days after approval, please contact us at vylloofficial@gmail.com.

Need Help?

If you have any questions about returns or refunds, please contact us:

Email: vylloofficial@gmail.com

We'll be happy to assist you.