Shipping Policy

At VYLLO, we aim to deliver your order as quickly and safely as possible.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday).

UK Delivery

• Standard UK Delivery: 3–5 Business Days
• Free UK Shipping on orders over £109

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Delivery Delays

While we always strive to meet the estimated delivery times, occasional delays may occur due to:

• High order volumes
• Public holidays
• Severe weather conditions
• Courier operational delays

We appreciate your patience and understanding should this happen.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

VYLLO cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has been processed.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the courier to investigate the issue and arrange an appropriate resolution where applicable.

Need Help?

If you have any questions about your order, please contact our customer support team—we're always happy to help.