Terms of service

Last Updated: 22 July 2026

Welcome to VYLLO. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. Using Our Website

By using this website, you confirm that you are at least 18 years old or are using the website with the permission of a parent or legal guardian.

You agree not to use this website for any unlawful or fraudulent purpose.

2. Products & Pricing

We strive to ensure all product descriptions, images and pricing are accurate. However, we reserve the right to correct any errors, update product information or change prices without prior notice.

All prices are displayed in British Pounds Sterling (£) and include VAT where applicable.

3. Orders

Once you place an order, you'll receive an order confirmation email. This confirms that we've received your order but does not constitute acceptance.

We reserve the right to refuse or cancel an order if:

  • Payment cannot be authorised.
  • Fraud or unauthorised activity is suspected.
  • A pricing or product error has occurred.
  • The product is unavailable.

If your order is cancelled after payment has been taken, you'll receive a full refund.

4. Shipping & Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

While we aim to meet our estimated delivery times, delays caused by courier services or circumstances beyond our control may occasionally occur.

5. Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

Please review that policy before requesting a return.

6. Product Use

Our products are designed for normal household use and should be installed and used according to the instructions provided.

VYLLO is not responsible for damage or issues resulting from:

  • Incorrect installation
  • Misuse of the product
  • Unauthorised modifications
  • Failure to follow the supplied instructions

Nothing in these Terms affects your statutory consumer rights.

7. Intellectual Property

All content on this website, including our logo, product images, graphics, text, videos and other materials, is the property of VYLLO and is protected by applicable intellectual property laws.

No content may be copied, reproduced or used without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, VYLLO shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights you have under applicable UK consumer protection laws.

9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you agree to the practices described in that policy.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products or legal requirements.

The latest version will always be available on this page.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: vylloofficial@gmail.com